Our tours are fixed times and we have very limited capacity. Although we work to increase capacity at planned dates due to known increased demand, we do not have spare capacity on demand. Due to the limited capacity, when we book your reservation others can not book that same space. Reservations cause us to turn down others that would fill that space as soon as you reserve. Therefore we have made the following limits on refunding cancellations:
You can cancel your reservation for 1 to 4 persons with at least 24 hours in advance notice for a full refund. Groups of 5 or more require 48 hour advance cancellation notice for a refund to be allowed.
We appreciate your business and adherence to our cancellation policy.
Custom tour times are also available. Call Guest Services at 888-947-4753 for group or custom tours.
Gardens, Waterfalls & Maze
Mile Marker 16 on Highway 19 31-240 Old Mamalahoa Highway
Hakalau, Hawaii 96710
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